Location and Work Model
Stanwood, WA. Strong fit for remote roles, Greater Seattle hybrid teams, and distributed enterprise program environments.
Cory Ebert, MBA
Senior TPM for Enterprise Platforms, Product Operations, and Technical Launches
I build operating systems for complex technical work across enterprise platforms, software delivery, hardware services, roadmaps, governance, launch processes, metrics, tooling, training, and cross-functional execution models.
Open to senior TPM, product operations, enterprise systems, and AI workflow roles
Remote or Greater Seattle hybrid
Senior TPM / Product Ops / Enterprise Systems
Software, hardware, and enterprise operations delivery
At a Glance
Where I Fit Best
Updated May 2026
Roles I’m Targeting
Senior TPM, product operations, enterprise systems, AI workflow, hardware services, support operations, and technical change leadership.
Currently Open To
Open to senior TPM, product operations, enterprise systems, AI workflow, and hardware-services leadership roles.
Work Authorization
Authorized to work in the U.S.; no sponsorship required for U.S.-based roles.
What Stands Out
Enterprise systems ownership, software platform delivery, hardware-services programs, analytics, AI workflows, and operational transformation.
Domains and Tools
SAP, Coupa, Power BI, Azure DevOps, Smartsheet, React, PostgreSQL, partner workflows, support operations, and AI-assisted delivery systems.
Education
MBA, Western Governors University, 2025. BS in Business Administration, Management, Western Governors University, 2025.
Resume Guidance
Start with the general TPM resume, then use targeted versions for product operations, AI workflow, or Microsoft hardware-services roles.
Azure DevOps
Smartsheet
SAP
Coupa
Power BI
Looker Studio
React
PostgreSQL
AI Workflows
Capabilities
How I Can Help
Program Leadership
Roadmaps, launch readiness, dependency management, risk mitigation, executive reporting, operating rhythms, and decision governance.
Enterprise Systems
SAP, Coupa, procurement workflows, invoicing automation, legacy modernization, data migration, training, and adoption.
Hardware Services
Surface, Xbox, diagnostics, repairability, support operations, partner readiness, supplier execution, and compliance workflows.
Analytics and Metrics
Power BI, Looker Studio, KPI systems, margin intelligence, operational dashboards, backlog visibility, and performance reporting.
AI Workflows
Agentic development workflows, automation patterns, scoring systems, review gates, validation loops, and productivity tooling.
Delivery Tools
Azure DevOps, Smartsheet, React, PostgreSQL, TypeScript, Python, GitHub, vendor systems, and cross-functional operating tools.
Impact
The Work I’m Known For
Highlights
Enterprise systems, software platforms, hardware services, and AI workflow delivery
Current enterprise technology lead
CIC delivery owner for the largest client account across procurement, invoicing, analytics, compliance, infrastructure, platform backlog, and stakeholder adoption.
Hardware-services and support operator
Led Surface repairability, diagnostics, service content, partner programs, and support operations across consumer, commercial, and authorized repair channels.
Hands-on AI workflow builder
Designed agentic development workflows, internal platforms, scoring systems, and automation patterns that connect technical execution to repeatable operating governance.
Enterprise change adoption driver
Turn technical change into repeatable operating practice through stakeholder readiness, training, role standards, launch governance, and executive visibility.
Results
Measured Outcomes
Experience
16+ years spanning enterprise systems, software platforms, hardware services, and support operations.Enterprise Scale
90+ storefronts supported through CIC procurement, analytics, invoicing, and partner workflows.Modernization
450+ stored procedures mapped for legacy .NET WCF/SOAP modernization and SAP integration planning.Data Architecture
217 database entities converted into actionable migration and ERD documentation.Savings
$3M+ operational savings through vendor strategy, pricing negotiation, and supplier execution.Validation
664 automated tests across job-source aggregation, parsing, scoring, deduplication, and workflow logic.Recognition
What Colleagues and Leaders Say
“Exceptional technical expertise and advanced project management skills.”
Quinton Mathis, MBASr Director, Engineering and TPM
“Cory was our rock and our voice of the community.”
Chuck BenningtonInnovation-driven product and strategy leader
“A crucial role as a technical PM within Surface.”
Lu YangPrincipal Software Engineer at Microsoft
“Always finds a way to provide solutions, and delivers results on time and under budget.”
John MurphyTechnical Program Manager
Excellence Award - Management Communications
Western Governors University, Jan 2025. Recognized for superior communication and leadership skills in MBA coursework.
WGU Capstone Excellence Award
Western Governors University, Jan 2025. Recognized for an outstanding capstone project in business strategy and program management.
WGU Excellence Award
Western Governors University, Jan 2025. Honored for academic achievement and exceptional performance throughout the degree program.
Windows & Devices Oar Award
Microsoft, Feb 2022. Awarded for driving innovation in repairability engineering and Surface repair programs.
E+D Leadership Team Award
Microsoft, May 2019. Recognized for leadership and cross-functional collaboration in Experiences + Devices.
Full recommendations are available on LinkedIn.
Experience
Experience Snapshot
Corporate Imaging Concepts, Information Technology Program Manager
Lead enterprise technology delivery for CIC's largest client account across analytics, compliance, procurement, infrastructure, internal platforms, and operational reporting. Own Azure DevOps and Smartsheet backlogs, coordinate Coupa onboarding, support automated invoicing and partner workflows, and turn system changes into training and adoption.
- Support SAP, Coupa, Power BI, Looker Studio, Azure DevOps, Smartsheet, and partner workflow execution across 90+ storefronts.
- Translate undocumented platform complexity into roadmap, migration, training, and executive reporting artifacts.
Microsoft, Technical Program Manager
Spent 15 years across Microsoft Stores, factory repair engineering, support operations, and Surface repairability, growing from hands-on technical advisor into corporate TPM ownership for hardware service strategy, diagnostics, partner programs, vendor delivery, compliance workflows, budget reporting, and launch readiness.
- Led operating models and service outcomes for 800+ Tier 2/Tier 3 specialists across 83 Microsoft Store locations.
- Delivered $3M+ savings, 60% faster content production, 57% faster repair turnaround, and 27% fewer customer-generated repair tickets.
Next Role
Where I’d Bring the Most Value
Senior / Principal TPM
Roadmaps, launch readiness, partner execution, KPI systems, risk management, and executive reporting.
Product Operations Leadership
Operating models, planning rhythms, launch governance, team standards, tooling adoption, and process design.
Enterprise Systems Programs
SAP/Coupa workflows, procurement systems, analytics, migrations, dashboards, training, and adoption programs.
AI Operations Programs
Practical agentic AI workflows for planning, implementation, review, shipping, and internal productivity.
Hardware Services and Support Ops
Service strategy, repairability, diagnostics, partner readiness, compliance, customer operations, and measurable support outcomes.
Enterprise Change and Adoption
Training, stakeholder readiness, launch communications, process reinforcement, adoption metrics, and role clarity for durable change.
Working Style
How I Lead Complex Work
Create structure in ambiguity
I turn unclear ownership, scattered requirements, and cross-team tension into roadmaps, decision gates, metrics, and operating rhythms.
Translate technical complexity
I connect engineering detail to executive decisions, customer outcomes, and measurable operational impact.
Make adoption real
I pair systems and tooling with training, role standards, governance, and feedback loops so changes stick.
Use metrics to force clarity
I define KPIs, ownership, decision points, and reporting rhythms so teams can see risk early and act on the work that matters.
Keep teams moving
I remove delivery friction by clarifying next steps, surfacing tradeoffs, and keeping decisions close to the people doing the work.
Where I’m strongest
I do my best work where technical ambiguity, operational complexity, and stakeholder alignment all meet.
Selected Work
Stories Behind the Results
CIC Enterprise Systems Delivery
Current enterprise technology program leadership across procurement, analytics, compliance, infrastructure, backlog governance, training, and executive reporting for CIC's largest client account.
- Scope
- 90+ storefronts, partner workflows, automated invoicing, Coupa onboarding, analytics, adoption
- Tools
- Azure DevOps, Smartsheet, SAP, Coupa, Power BI, Looker Studio
Margin Intelligence and Legacy Modernization
Power BI and Looker Studio analytics surfacing 0% to 77% margin discrepancies, plus modernization discovery across 450+ stored procedures and 217 database entities.
- Impact
- Exposed pricing and margin variance for leadership action
- Output
- Migration roadmap inputs, ERD documentation, SAP integration planning
Surface Repairability and Right to Repair
Owned Surface repairability content, diagnostics, supplier delivery, RFP/vendor execution, budget reporting, compliance workflows, and launch readiness.
- Impact
- $3M+ savings, 80% cost reduction versus internal options, 60% faster production timelines
- Governance
- Legal, safety, supplier, partner, export control, and Right to Repair sign-off
Microsoft Support Operations Transformation
Managed operating model, role standards, readiness, escalation workflows, and KPIs for 800+ Tier 2/Tier 3 specialists across 83 locations.
- Impact
- 57% faster repair turnaround, 40% added repair capacity, 1,000+ ticket backlog reduced under 100
- Change
- COVID-era transition from physical retail support to remote delivery and CRM migration
Surface Diagnostics and Factory Repair Tooling
Owned diagnostic and repair automation tooling from requirements through release across Surface repair and refurbishment operations.
- Impact
- 43% better diagnostic accuracy, 27% fewer customer-generated repair tickets, and 60% faster device imaging
- Scope
- Requirements, release readiness, quality standards, acceptance criteria, and Tier 1 facility deployment
SaaS Ticketing and Workflow Platform
Internal service delivery platform with SLA tracking, automation rules, WebSocket collaboration, audit logging, and multi-tenant isolation.
- Pattern
- Repeatable service delivery, SLA visibility, workflow automation, and collaboration controls
- Stack
- TypeScript, React, PostgreSQL, WebSocket collaboration, audit logging
Review Squad
Multi-agent AI development framework covering discuss, research, plan, consult, implement, review, and ship workflows.
- Value
- Structured AI-assisted planning, implementation, review, validation, and shipping governance
- Focus
- Agent specializations, quality controls, persistent memory, and lifecycle commands
Job-Radar
Cross-platform Python application aggregating job sources with deduplication, fuzzy matching, scoring, PDF parsing, and 664 automated tests.
- Value
- Search consolidation, ranking, deduplication, and candidate workflow automation
- Validation
- 664 automated tests across parsing, scoring, data handling, and workflow logic
llama.cpp AMD XDNA2 NPU Backend
AI-assisted systems project exploring LLM matrix-operation offload to AMD RyzenAI NPU with XRT dispatch and benchmarking.
- Signal
- Applied architecture and AI-assisted systems exploration beyond standard TPM tooling
- Domain
- LLM inference, accelerators, XRT dispatch, benchmarking, and systems integration
Resumes
Choose the Best Fit
Resumes updated May 2026. If unsure, start with the General TPM Resume. Use the targeted versions when a role strongly emphasizes product operations, AI workflows, or Microsoft hardware services.
General TPM Resume
Broad senior TPM, product operations, enterprise systems, hardware services, and AI workflow positioning.
Download PDFProduct Operations Resume
Operating models, launch governance, product operations, tooling adoption, training, and team rhythms.
Download PDFAI Workflow Resume
AI-augmented workflows, enterprise automation, tooling, platform delivery, and operational governance.
Download PDFMicrosoft Hardware Services Resume
Surface, Xbox, repairability, diagnostics, support operations, partner programs, and service strategy.
Download PDFContact
Let’s Talk
Best fit: senior TPM, product operations, enterprise systems, AI workflow, and hardware-services leadership roles.
Email or LinkedIn preferred; phone available upon request.
Updated May 2026